Privacy Policy

At Blue Nest Shpk, we are committed to working tirelessly towards maintaining our highly regarded and respected quality of service. Blue Nest Shpk (“We”) are further committed to ensuring that any of your Personal Data which we have with us, is protected and respected always. Our use of your personal information is governed by this Privacy Notice and any other documents referred to in it.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Blue Nest Shpk is a Data Controller for the personal information that it collects and uses about you and a Processor for some data referred to us by any Third Party who you would have allowed, or enabled to use your data for a lawful purpose relating to our services. We will always treat your personal information as confidential and your personal information will only be shared with others in accordance with this Privacy Notice. The Data Controller can be contacted at: Data Protection Compliance, By visiting Bluenestal.com you are accepting and consenting to the practices described in this policy. The General Data Protection Regulations are to safeguard your personally identifiable information or personal data. This privacy notice will be regularly reviewed and updated. We are committed to ensuring the privacy of our guests and will use information you have provided to us in the process of booking a stay in our serviced apartments in accordance with this privacy policy. We will only collect information lawfully and we will only process information lawfully. This Privacy Notice explains: What personal information is How we collect your personal information The types of personal information we collect How we use your personal information The legal basis for processing your personal information How we share your personal information How long we keep your personal information How we keep your personal information secure Overseas transfers of your personal information Your rights in relation to your personal information How to make complaints and how to contact us If we need to change the way in which your personal information is used by us, this Privacy Notice will be updated and if the changes are significant, we will advise you.

Personal information is any information that, on its own identifies you, or can be put together with any other either information, can identify you or tell us something about you. This could include information such as name, email address, other contact details, date of birth, bank account details or any information about your needs or circumstances. Some personal information is classified as “special” data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive, and we need to have further justifications for collecting, storing and using this type of personal information. Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data. Much of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. This Policy also applies to the personal information about you that we receive from a third party, unless specifically covered by such third party’s privacy policy. On this site, “Blue Nest Shpk”, “our” and “we” each mean any permanent Blue Nest Shpk Office or temporary location being used as such, in Albania, which collects and use your information in the manner set out in this Privacy Notice.

• Completing forms on our websites or other online platforms which ARE under our direct control or direct management or indirect control and management.
• By communicating with us by post, phone, email, sms text, watsapp, messenger or similar
• By supplying documents through any of these methods

• Websites or other online platforms which are NOT under our direct control or direct management
• Booking.com, Silverdoor
• Anyone making the booking on your behalf (such and en employer or spouse)
• Stripe, Worldpay

Some of the apartment buildings we operate in have CCTV which will record your image on entering and exiting the building

You may give us information about you by making a booking or filling in forms on our site www.bluenestal.com (“our site”) or by corresponding with us by phone, email or otherwise. This includes information you provide when you search for a serviced apartment, book a serviced apartment on our site and when you report a problem with our site. The information you give us at this point is likely to include your name, address, email address and phone number, financial and credit card information, special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and dietary restrictions (which may disclose your religious beliefs). When you make a booking via our partner property management system – who then process this Data on our behalf you can be assured that this is via a secure https:// connection and any details provided are stored securely in the booking system. During this process, as a guest, you would create an account which you can login to and see details of reservations, as well as your data which is held there. This can be edited by you, giving you control.

The types of personal information that we may collect, receive and process, includes: your name, gender, personal and work contact phone number(s) and email addresses, business title, date and place of birth, image, nationality, home address, and passport and visa information; guest stay information, dates of arrival and departure, goods and services utilised, special requests made, observations about your service preferences, telephone numbers dialled, and faxes, texts and telephone messages received (if applicable); your credit or debit card details including billing address, and your bank account details; the name of your company if you are placing a business booking; information, feedback or content you transparently provide regarding your marketing preferences, in surveys, sweepstakes, contests, or promotional offers, or to our websites and those of third parties; in limited cases, information relating to the credit of customers (never without prior disclosure and authority); your vehicle registration number (where parking has been booked); the names of other guests (if over 16 years of age); information about your accommodation requirements such as budget, length of stay and accommodation type; such other information as we deem necessary and as set out in our terms of business from time to time and/or as required under Albanian law on hospitality.

The Albanian law on hospitality requires that we must collect the following information from guests: Full name, Address, Contact Information, Nationality, Passport or Identity Card

Subject to our right to collect payment card details as referred to above, your payment card details will normally be supplied by you directly to one of our payment platforms (such as but not limited to Stripe or Worldpay) via a secure payment link which we provide you. Although we can access this information, we will NOT download or store this information outside of the payment platform. Your payment card details will only be used as set out in our terms of business from time to time.

The lawful grounds (reasons) which we will typically use for processing your personal information are: 1. Where we need to perform the contract between us (contractual obligation) 2. Where it is necessary for our legitimate interests (or those of a third party) 3. Where we need to comply with a legal or regulatory obligation 4. With your permission and agreement (consent)

Marketing by Blue Nest Shpk: By choosing to stay with us you are expressly consenting (opting in) to receiving marketing communications from Blue Nest Shpk (and any sister companies) before during and after the booking completes. You have the right to stop the processing of your information for any and all direct marketing activity at any time. You can withdraw consent to marketing by click the unsubscribe button on any marketing email you may receive from us.

Because the security of your personal information is important to us, Secured Socket Layer (“SSL”) software is used on our booking platform to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to this platform online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. Different browsers may use different symbols. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume